Useful Information

Emergency services (police, fire, ambulance) 999
Police Hotline (852) 2527 7177
Travel Industry Council of Hong Kong (852) 2807 0707
Hong Kong Tourism Board Visitor Hotline (852) 2508 1234
Hong Kong International Airport (852) 2181 8888
Hong Kong Immigration Department (852) 2824 6111
Consumer Council (852) 2929 2222
Department of Health (852) 2961 8989
Customs and Excise Department 24-Hour Hotline (852) 2815 7711
Hong Kong Post (852) 2921 2222
Hong Kong Observatory (for weather information) (852) 1878 200
Hong Kong Hotels Association Hotel Reservation Hotline (852) 2383 8380/
(852) 2769 8822
Telephone directory enquiries 1081


Lost or stolen: Report a lost passport or wallet immediately to your nearest police station (call the Police Hotline on 999 for locations or browse their website to find a Report Room). Contact  your country’s consulate to organise a replacement passport. In case of lost or stolen wallets, be sure to keep a separate record of your credit card numbers in advance of your visit. Notify your card issuers immediately and check with your credit card issuer or insurance company for interim assistance. 

Electricity and voltage: Hong Kong’s standard voltage is 220 volts AC, 50Hz (with most hotel bathrooms also offering outlets for 100 volts). The city’s majority of electrical points take a three-pronged square plug (the same as the type used in the United Kingdom). Inexpensive adaptors are readily available from most convenience stores.